• Call Us Today! 1-888-507-STAY( 7829) | 905-232-LIVE (5483)

COVID - 19 Health & Safety

Platinum Suites’ Response to COVID-19

By /

Dear valued guest,

We understand the hesitation to travel, whether it be for business or pleasure, during the spread of the COVID-19 virus. Safety is our number-one priority at Platinum Suites. We want you to make the best decision for your health and well-being, and please know that we’ll be here when you’re ready to reconnect and decompress on a getaway.

Rest assured that Platinum Suites will not be charging for trip cancellations until the removal of the nationwide travel-ban. During these difficult times, we all truly need something to look forward to and we hope that Platinum Suites can play a role in your family’s next getaway, or your next corporate relocation, whenever that may be. Please contact our customer service desk at 1-888-507-STAY, or email us at [email protected] for handling current or future reservations.

In order to reduce the spread of germs, including the flu and the novel coronavirus (COVID-19), here are some steps we are taking at Platinum Suites. We encourage Platinum Suites’ staff and guests to:

  • Wash their hands often with soap and water, or use hand sanitizer
  • Avoid touching their eyes, nose, and mouth unless they have just washed their hands
  • Cover their cough and sneeze with a tissue or into their arm, not their hand
  • Stay inside if they are sick
  • Take precautions for social events
  • Those who have travelled internationally, especially to Hubei Province (China), South Korea, Spain, Iran, or Italy must self-isolate for 14 days following their return.
  • Staff members who have travelled anywhere else outside of Canada, including the United States of America, should self-monitor for symptoms for 14 days after they return to Canada.
  • If an individual has had contact or potential contact with a case of COVID-19, then the individual should self-isolate and contact Public Health. This includes family members.

As you evaluate future stays, we encourage you to review local travel recommendations and restrictions, in addition to following guidance from the World Health Organization.

Connecting with family is important — especially during times of stress and anxiety. We support and encourage your family to be strong together, wherever it is you choose to spend this time.

Stay well,

Platinum Suites Team

ABOUT US

Since 2010, Platinum Suites has been devoted to providing the best home away from home experience possible, with exemplary customer service. Our property managers tirelessly strive for customer satisfaction and have deep expertise from a combined 20 years of experience. Our customer satisfaction ratings climb higher and higher every year (8.6 out of 10 currently!) because we try harder to attend to details and be more responsive.

ABOUT MISSISSAUGA

Bounded by Oakville to the west, Brampton to the north, Toronto to the east, and Lake Ontario to the south, and with a population of over 700 000, Mississauga is Canada’s 6th largest city. Ranking in the top of its class in prevention of all major crime violation categories, Mississauga has been ranked Canada’s safest city 9 years in a row.

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CONTACT INFO

  • 310 Burnhamthorpe Road West, Mississauga, ON L5B4P9 ‎ Phone: 1-888-507-STAY( 7829) | 905-232-LIVE (5483)
  • Email : [email protected]
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