Reservation Policy and Maintenance

Platinum Suites can only confirm the suite type, not the suite number in advance and send you pictures of one of our suites to show our quality and standard. You may or may not get the same suite shown in the picture as it depends upon the availability. Platinum Suites team thrive to maintain their …

Can Platinum Suites confirm the suite number or send suite specific pictures which I will be getting, when I am booking in advance? Read More »

Should you wish to cancel your reservation prior to the arrival date, Platinum Suites requires fourteen (14) days notice to avoid any penalty. Late cancellations are subject to a cancellation fee.

If for whatever reason you need to depart earlier than initially reserved dates, if you booked for a month than the first thirty (30) nights are non-refundable and no changes permitted. If you have reserved suites for more than a month, only after the first thirty (30) nights stay, fourteen (14) days notice can be …

What if I need to depart earlier than expected? Read More »