You are permitted to have guests stay overnight. If you have guests stay for a longer term, please advice Platinum Suites staff so they can add your guest to the building guest list. For visitor parking, all buildings provide parking spots based on, 1st come 1st serve and availability. Visitor parking is not guaranteed.
Your personal belongings are NOT insured under Platinum Suites contents and liability insurance policy. If you wish to insure your belongings, you will have to contact your insurance provider at your own expense. Phone: 905-232-5483 Toll free 1-888-507-STAY (7829) North America e-mail: [email protected]
All our suites are equipped with in suite smoke alarm and in suite security system. In addition to suite safety features all common areas, facilities and garage is monitored by 24 hours security through strategically located network of cameras and common area smoke alarm. All the building entrances and garage entrances are controlled by FOB …
What are my responsibilities as Platinum Suites guest? Read More »
All our suites are equipped with in suite smoke alarm and in suite security system. In addition to suite safety features all common areas, facilities and garage is monitored by 24 hours security through strategically located network of cameras and common area smoke alarm. All the building entrances and garage entrances are controlled by FOB …
What are the safety and security features in the suite? Read More »
24 hours building security/concierge desk should be contacted only in case of emergencies in suites like fire, water and heating in winter. For all medical or other emergencies please call 911. Phone: 905-232-5483 Toll free 1-888-507-STAY (7829) North America e-mail: [email protected]
Platinum Suites takes all utmost care to insure that all the appliances are in working condition in spite of that if any maintenance issue arises during your stay, Platinum Suites has developed network of professionally trained personnel to address that at the earliest. Please contact Platinum Suites via phone or e-mail for any suite maintenance …
Platinum Suites can provide housekeeping services during your stay only when requested, subject to additional charges and availability.
Platinum Suites can provide rollaway bed upon your request depending on the availability and subject to additional charges.
Yes, we can provide crib when requested, subject to additional charges. Due to limited numbers please request well in advance otherwise not guaranteed.
Unfortunately, we are unable to accommodate any such request.
No, furniture size and layout cannot be change as per any individual request.
Platinum Suites can arrange pick-up and drop off service to Toronto Pearson Airport only when requested in advance, subject to additional charges depending on number of passengers and luggages.
Our check out time is at 11am. Late check-out is based on availability; late checkout charges may apply. Please call our reservations team in advance to confirm if a late departure is available.
Our check in time is at 4pm. Early check-in is based on availability. Please call our Reservations team in advance to confirm if an early arrival is possible.
We require minimum fourteen (14) days notice to extend your stay. Extensions with less than fourteen (14) days notice are not guaranteed and based on availability. If you wish to extend your stay, Platinum Suites reserves the right to increase the nightly rate for dates of extension, provided Platinum Suites is able to accommodate the …
We accept ALL major credit cards including Visa, MasterCard and American Express. We also accept debit, e-mail money transfer and wire transfer subject to surcharges where applicable.
Yes, we collect a $500 security deposit refundable only after check out, satisfactory suite inspection and return of the suite keys. This is required in advance prior to arrival (in order to confirm suite reservation) on top of the full rental charges.
Please contact us at: – Phone: 905-232-5483 – Toll free 1-888-507-STAY (7829) North America – e-mail: [email protected] One of our team member will be more than happy to assist you in providing accommodation solution as per your specific need, confirm availability and rates with you. If we are unable to confirm your booking at initial …
Please contact us at: – Phone: 905-232-5483 – Toll free 1-888-507-STAY (7829) North America – e-mail: [email protected] One of our team member will be more than happy to assist you in providing accommodation solution as per your specific need, confirm availability and rates with you. If we are unable to confirm your booking at initial …
What information is required to reserve a suite? Read More »
At Platinum Suites we deal with many corporate and individual representatives, if you wish we can arrange showing to your local representative to show our quality and standard. We are located at 310 Burnhamthorpe Road West, Mississauga, On. L5B 4P9.