Information on COVID-19 For Our Guests

As we continue to deal with the difficult challenge of responding to the COVID-19 pandemic, Platinum Suites continues to operate, and to support you as a safe and approved essential services provider.

We remain committed to offering you the utmost flexibility when booking short and long-term stays. We have made additional adjustments to our booking policies to give you peace of mind. Please contact our customer service desk at 1-888-507-STAY, or email us at info@platinumsuites.ca for handling current or future reservations.

We have always taken great pride in maintaining the highest standards of cleanliness and hygiene and as the situation surrounding the coronavirus (COVID-19) continues to evolve, we are doing everything we can to ensure our guests’ travel safety and provide maximum flexibility. In response to the coronavirus, we have taken additional measures to help keep our guests and staff members safe.

We encourage Platinum Suites’ staff and guests to:

  • Wash their hands often with soap and water, or use hand sanitizer.
  • Avoid touching their eyes, nose, and mouth unless they have just washed their hands.
  • Cover their cough and sneeze with a tissue or into their arm, not their hands.
  • Stay inside if they are ill.
  • People who travel by air, or coming into Canada by land, regardless of citizenship, will need to follow testing and quarantine requirements to keep Canadians safe, particularly given the new COVID-19 variants in Canada and around the world. See here for more information.
  • If an individual has had contact or potential contact with a case of COVID-19, then the individual should self-isolate and contact Public Health. This includes family members.

As you evaluate future stays, we encourage you to review local travel recommendations and restrictions, in addition to following guidance from the World Health Organization.

Connecting with family is important — especially during times of stress and anxiety. We support and encourage your family to be strong together, wherever it is you choose to spend this time.

Stay well,

Platinum Suites Team